FAQs

Q1: How long will it take to get my package?

The delivery time for your package can vary depending on several factors, including the shipping method you selected and the location of the warehouse or manufacturer. Here's a breakdown:

For shipping from U.S. Warehouse:

  • If your package is delivered by a business express carrier such as UPS or FedEx, the seller must dispatch your package within 2 working days.
  • If your package is delivered by a trucking company, the seller must dispatch your package within 4 working days.
  • The exact delivery time depends on the carriers.

For shipping from Manufacture:

  • If your package is delivered by sea, the seller must dispatch your package within 7 working days.
  • If your package is delivered by air, the seller must dispatch your package within 3 working days.
  • The exact delivery time also depends on the carriers.

Please note that these are general guidelines, and the actual delivery time may vary. You can track the status of your package using the provided tracking number for the most accurate information. If you have specific concerns about your package's delivery time, please feel free to contact our customer support team for further assistance.

Q2: How can I get a refund if my credit card is no longer valid or has expired?

Refunds to expired or canceled cards are typically managed by your bank. In most cases, the refund will be credited to your replacement card if you have one. If a replacement card doesn't exist, your bank will usually provide the refund through an alternative method, such as issuing a check or depositing the funds into your bank account.

However, in rare instances, a refund to an expired or canceled card may encounter difficulties. If you find that you haven't received the refund, please don't hesitate to contact our customer support team. We'll be more than happy to assist you in resolving the issue and ensuring you receive your refund promptly. Your satisfaction is important to us, and we're here to help with any concerns you may have.

Q3: Where can I find my tracking number?

To locate your tracking number, please visit our "Track Your Parcel" page by clicking on the following link: Track Your Parcel.

On this page, you'll be able to enter your order details or tracking information to get real-time updates on the status and location of your package. If you encounter any difficulties or have questions regarding your tracking number, please don't hesitate to contact our customer support team, and they will be glad to assist you further.

Q4: I haven't received my order, what can I do?

If you haven't received your order, please follow these steps:

  1. Track Your Order: Start by checking the status of your order using the tracking number provided. You can find this tracking number by going to "Order > Manage Order > View Details." If there is no tracking number displayed or if it appears to be invalid, it's possible that the tracking information hasn't been updated by the shipping company yet. You can also reach out to the seller by sending a message to request more shipping information.

  2. Contact Seller: If tracking your order doesn't resolve the issue, please contact the seller directly using the "Contact Seller" button. Provide them with all relevant details and any evidence related to your order. If it's determined that the problem is due to an issue on the seller's end, they should work with you to provide appropriate compensation or assistance.

We value your satisfaction, and our goal is to ensure you receive your order as expected. If you continue to experience difficulties or have further questions, don't hesitate to reach out to our customer support team, and we'll be here to assist you throughout the process.

 Q5: What payment methods are supported on Catchmix.com?

Catchmix.com offers the following payment methods:

  1. Card Payment: You can make a payment using your credit or debit card.

  2. Bank Transfer: If you prefer to pay via bank transfer, please follow these steps:

    • Sign in to your account on Catchmix.com.
    • Go to the "Order" section and select "Manage Order."
    • Locate your order in the list.
    • Upload the bank transfer receipt for your payment in the order details.

    Please keep in mind that any charges associated with the bank transfer are the responsibility of the customer. To expedite the order process, we recommend using online card payment methods whenever possible.

If you have any further questions or encounter issues related to payments, feel free to contact our customer support team. We're here to assist you and ensure a smooth shopping experience on Catchmix.com.

Q6: Can I change my order information such as shipping address after ordering?

Once an order has been successfully paid for, the shipping address cannot be updated directly. However, you can take the following steps to address this:

  • If You've Already Paid: If your order has been paid for, please log in to your account, go to the order by navigating to "Order > Manage Order," and then click on "Contact Seller." Use this option to communicate with the seller and request that they ship your order to the updated address.

  • If You Haven't Paid Yet: If you haven't completed the payment for your order, you have the option to cancel the order and then place a new order with the correct shipping address.

We understand that sometimes situations change, and we're here to assist you in ensuring a smooth order process. If you have any additional questions or require further assistance, please feel free to reach out to our customer support team, and they will be happy to help.